If something is not right
Fresh flowers are perishable, so we cannot normally accept returns for a change of mind. If an arrangement arrives damaged, materially different from what was agreed, or in poor condition, contact us within 24 hours of delivery.
What to send
- Your order number.
- A short explanation of the problem.
- Clear photographs of the complete arrangement and the affected flowers.
- The best phone number for a quick response.
Send the details to order@namsa.com.na or through WhatsApp.
How we resolve it
We assess each issue fairly based on the order, delivery timing, photographs, and the natural character of the flowers. Depending on the circumstances, we may offer a replacement, partial replacement, store credit, or refund. Approved refunds are normally processed within 5–7 business days, although banks can take longer to display them.
Help the flowers last
- Place cut flowers in a clean vase with fresh, cool water.
- Trim stems at an angle before arranging them in the vase.
- Remove leaves that sit below the water line.
- Keep flowers away from direct sun, heat, strong drafts, and ripening fruit.
- Refresh the water and re-trim stems every two days.
Some flowers arrive slightly closed so they can open naturally and last longer. This is a sign of freshness, not a defect.